Shipping & Delivery

Everything is made to order

Nothing here ships from a shelf. Your piece is made after you order, so the total time is making time plus transit time.

Timelines

Piece	Making	Transit (India)
Rings and pendants	[[X–Y working days]]	[[X–Y days]]
Earrings and bracelets	[[X–Y working days]]	[[X–Y days]]
Engraved or customised	[[X–Y working days]]	[[X–Y days]]

Cost

[[State it plainly. If shipping is free within India but not worldwide, say exactly that — and fix the homepage claim to match.]]

Insurance and signature

Every order ships fully insured and requires a signature on delivery. [[Name the carrier if you want to — a named carrier reads more solid than "our courier partner".]]

Tracking

You will get a tracking link by email as soon as your piece leaves us.

International

[[Where you ship, how long it takes, and — importantly — who pays import duty and GST/VAT at the destination. Getting this wrong is the single most common cause of a refused delivery.]]

If something goes wrong

If a parcel is delayed, damaged or lost in transit, email care@shinelabb.com with your order number and we will deal with the carrier — that is our problem, not yours.